09be's Privacy Policy
Your personal information is treated with the utmost respect. Read this policy to learn in detail how 09be collects, stores, and protects your data.
Introduction & Applicability
09be ("we", "us", or "the platform") is an online gaming service provider. This Privacy Policy ("Policy") describes how we collect, process, store, and protect the personal information of users ("you" or "user") of our website 09be.lat.
Please read this Policy carefully before using our services. By using our website, you are considered to have accepted the terms of this Policy. If you do not agree with this Policy, please refrain from using our services.
Our services are intended only for individuals aged 21 and above. We do not knowingly collect personal information from minors. If we become aware that information from a minor has been collected, we will delete it immediately.
The Information We Collect
09be collects various types of information to operate its services. Details are provided below:
2.1 Information You Provide Directly
When you create an account or use our services, we may collect the following information:
- Full name and contact address
- Email address and mobile number
- Date of birth (for age verification)
- Identity verification documents (national ID card, passport, etc.)
- Financial transaction information (mobile banking number, bank account details)
- Account username and password
2.2 Automatically Collected Information
When you visit our website, certain information is collected automatically:
- IP address and geographic location (at country level)
- Browser type, version, and operating system
- Pages visited and time spent on them
- Referral source (where you came from before reaching our site)
- Device identifier information
- Information collected through cookies and similar tracking technologies
2.3 Information Received from Third Parties
For identity verification and fraud prevention purposes, we may collect information from legitimate third-party verification services. Transaction confirmation information may also be received from payment processors.
The Purpose of Using Information
09be uses collected information for the following legitimate purposes:
3.1 Service Operations
- Creating and managing your account
- Processing deposit and withdrawal transactions (bKash, Nagad, Rocket, Upay, and bank transfers)
- Providing bonuses, promotions, and rewards
- Ensuring the technical functionality of the platform
3.2 Security & Compliance
- Verifying user identity and confirming age
- Preventing fraud, money laundering, and other illegal activities
- Protecting account security
- Enforcing responsible gaming policies
3.3 Communication & Support
- Providing customer support
- Sending important account-related notifications
- Informing you about changes to policies
3.4 Improvement & Analytics
- Improving the quality of our services
- Personalising the user experience
- Identifying and resolving platform issues
Information Sharing & Disclosure
09be does not sell, rent, or share your personal information with third parties for commercial purposes. However, information may be disclosed in the following limited circumstances:
4.1 Service Provider Partners
We work with trusted third-party service providers who carry out specific functions on our behalf, such as:
- Payment gateways and mobile banking services
- Identity verification services
- Data hosting and server security services
- Fraud prevention services
These partners are bound by strict confidentiality agreements and may only use your information for the specified purposes.
4.2 Legal Obligations
We may be required to disclose information when required by law, by court order, or upon a valid request from a government authority. This includes:
- Valid requests from law enforcement agencies
- Court orders or summons
- Investigations by anti-money laundering regulatory bodies
4.3 Business Changes
In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the new owner. However, equivalent protections as set out in this Policy will be maintained.
Cookies & Tracking Technologies
Cookies and similar technologies are used on the 09be website. Cookies are small text files stored on your device that improve website functionality.
5.1 Types of Cookies
- Essential Cookies: Necessary for the core operation of the website — login sessions, security verification, etc. These cannot be disabled.
- Performance Cookies: Help analyse site usage to improve the quality of service.
- Functionality Cookies: Remember your preferences and settings, such as language selection.
5.2 Cookie Controls
You can control or delete cookies through your browser settings. However, please note that disabling cookies may cause some website features to not work properly.
Data Security Measures
09be has implemented industry-standard technical and organisational measures to ensure the security of your personal information.
6.1 Technical Safeguards
- SSL/TLS Encryption: All data transfers between your browser and our servers are encrypted.
- Data Encryption: Stored sensitive information is kept in encrypted form.
- Firewall: Advanced firewall systems to prevent unauthorised access.
- Secure Payments: All financial transactions are processed through secure payment channels.
6.2 Organisational Safeguards
- Only authorised staff will have access to your information
- Staff receive regular training on data protection
- Security reviews and audits are conducted
- A rapid response plan is in place for data breach incidents
While we strive to maintain the highest level of security, no method of transmission over the internet is completely secure. Therefore, we cannot guarantee absolute security, but we take all reasonable precautions.
Data Retention Period
09be retains your personal information only for as long as necessary. The retention period is determined based on the type and purpose of the information.
7.1 Account Information
All information is retained while the account is active. Even after an account is closed, information may be kept for a specified period to meet legal and regulatory obligations.
7.2 Transaction Information
Records related to financial transactions are retained in accordance with legal requirements. These records are maintained in compliance with anti-money laundering regulations.
7.3 Data Deletion
Once the retention period has ended, your information is securely deleted or anonymised so that you can no longer be identified.
Your Rights & Controls
As a 09be user, you have several important rights over your own personal information.
8.1 Right of Access
You may request a copy of the personal information we hold about you at any time. We will respond to your request within a reasonable time.
8.2 Right to Rectification
If there are any errors or incomplete details in your information, you may request a correction. Some information can be updated directly through your account settings.
8.3 Right to Erasure
In certain circumstances, you may request that your information be deleted. However, if legal obligations apply, it may not be possible to delete some information.
8.4 Opting Out of Marketing Communications
If you do not wish to receive promotional emails or notifications, you may opt out at any time. However, it will not be possible to stop important service-related notifications.
8.5 How to Exercise Your Rights
To exercise any of the above rights, please contact our support team. Our email address: [email protected] — we provide support 24/7 via live chat and email.
Third-Party Links & Services
Transactions on our platform are carried out through third-party payment gateways such as bKash, Nagad, Rocket, and Upay. These services have their own privacy policies and 09be is not responsible for them.
It is your responsibility to read the privacy policies of third-party services before using them. We do not control third-party data practices.
Game software providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, etc.) may collect certain information to operate their games. Their own privacy policies will apply in this regard.
International Data Transfers
09be is an international service, so your information may be stored or processed outside Bangladesh. However, regardless of where the information is processed, we ensure the protections described in this Policy are in place.
For international data transfers, we use appropriate contractual safeguards and ensure that the receiving party provides equivalent protections as set out in this Policy.
Changes to the Policy
09be may update this Privacy Policy from time to time. Changes will be published on this page and the "Last Updated" date will be revised.
For significant changes, we will notify you by email or through a notification on the platform. If you continue to use our services after the changes, you are considered to have accepted the new policy.
Therefore, it is advised to visit this page regularly to stay updated.
Contact Us & Report a Complaint
If you have any questions, concerns, or complaints about this privacy policy, please contact us. 09be always respects your privacy and we are committed to resolving any issues promptly.
- Email: [email protected]
- Live Chat: Available 24/7 — in Bengali and English
After receiving your complaint, we will investigate within a reasonable time and inform you. We take every privacy-related complaint seriously.